Hi guys. Thought I would let you know my experience with Traser UK. They sold me a watch for £330 and every time I go outside it mists up. Traser say it's normal and won't give me a refund. It mists up for over an hour in the cold and I am a firefighter medic so I am in and out all day. Having to take them to small claims court now. Anyone else's ever had this issue?
Trasers reply was that his pair of glasses mists up when he goes outside but he didn't send them back as they were fit for purpose. Professional response.
My £1 watch from Poundworld dont steam up. Yours has most likly got mosture in it when it was assembled and then sealed in.
Other than that you have exposed it to White water which its not covered by their warranty. [emoji41] Sounds like a bunch of cowboys. I hope you get it sorted.
Well I had a look for Traser watch problems, and it kept referring to some company selling the watches ,who was having problems, and some one one else from Australia.
All depends on what you do with a watch when your wearing it, a lot of people where them in the shower, which I've never understood.
Some men really like to time their scrub-a-dub-dub period. A dive watch should have no issues in the shower, bath, swimming pool, ocean even. Sounds like Traser is trasher, regardless of appearance or materials.
Er, that doesn't sound right either. The watch is clearly "not fit for purpose" and you should be refunded the full selling price, either from your credit card company or the original seller. You are being fobbed off by both of them mate. My only suggestion would be to go through the small claims court, I think it will cost you 80 quid if the bailiffs are involved and you end up losing the case (just the threat of them would normally be enough the scare the seller into a refund).
Good luck anyway, and by the way, hats off to you for your job as a firefighter medic :yes: :thumbs_up:
It does not look like misting? it looks more like someone cleaned the inside of the crystal with ACETONE , or some other chemical.You are getting a Hologram effect on the crystal.
If they won't make good and replace the watch , I would try this. Heat a oven to 150 degrees Fahrenheit TURN THE OVEN OFF and place the watch in the oven for 30 minutes.
If this improves the Hazing repeat the process. I beleive you have a Chemical residue on the back of the lense.
Sorry, but telling someone with a new watch that he thinks is defective to put it in the oven in some silly attempt to "bake out" (?) some fault with the inner crystal (not "lens") is loony advice IMHO. :mad0218: Just because NASA baked some Speedmasters as part of their testing process does not make it safe practice for any old consumer watch. My thinking is that it could weaken seals and on the next water immersion dive, the owner has a very real issue of water intrusion. Someone like @Roy who actually works on the things can set me straight.
You must have heard by now that TYPING IN ALL CAPS WITH EXCLAMATION POINTS! is generally seen as yelling online. Speaking of "cool your jets," stop yelling, please.
Thanks fo all your comments guys. The guy I have been dealing with at Traser is off sick and the new guy there has Ben ready epful. He has offered me a replacement watch higher spec than the original. He pressure tested the original watch and said it passed but wanted this issue resolved. Replacement watch is better than the courts. probably best to steer clear of this company though in case some thing goes wrong with your purchase. Graham Green watch services in Dorset is Traser UK.
I'm still not getting the fact that you said the watch mists up every time you went out .
I've been wearing the watch all week , in the pouring rain, in the cold, sat above a radiator, I've worn it inside my coat, outside my coat, I've had its inside a fridge then worn the watch.
I cannot get it to steam up, or mist up as you have said it does, it had moisture on the out side of the watch after it came out of the fridge, but there was no evidence at all that the watch misted up on the inside.
So I really don't know what the man has been doing to make the watch mist up..
I think I've done all I can to prove that the watch is fit for purpose.
So before every one makes there mind up on one persons experience a watch, take someone's else experience of wearing exactly the same watch.
Which has performed exactly as it is expected to.
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