Just thought I'd tell you about my recent experience with the Seiko service centre.
My sons bought me a BFK for my 60th and it was a complete surprise. Lovely watch and very well received. Well, after a couple of months, I managed to pull the crown and stem out of the case. No problem l thought, my sons will have the receipt. I'm sure many of you have been here but to cut a very long story short, it took about 3 months for the three of them to argue who had the receipt but eventually it materialised. Kids? I blame the parents
Anyway, packed the BFK up and shipped it off to Seiko by RMSD. Didn't hear anything for a couple of weeks and just as I was about to contact them it turned up.
Stem fixed, serviced and pressure tested - all in all great service. It looks brand new again.